Utility Billing

Responsibility

The Finance Department is responsible for the Village’s water and sewer utility bills. In addition to accepting payments, the department can respond to questions about your billings, services and requests for utility connections or disconnections.

Billing Cycles

The Village of Cary water & sewer bills are generated six (6) times per year, in all the even months of the year. The Village of Cary water & sewer bills are billed the first working day of the billing month, and due on the last working day of the billing month. Bills are delinquent if not paid by the due date indicated on your bill.

Effective Rates May 1, 2023

Inside Corporate Limits

Water rate: $5.48 per 1,000 gallons
Sewer rate: $5.03 per 1,000 gallons
User fee: $3.31 per month

Outside Corporate Limits

Water rate: $8.22 per 1,000 gallons
Sewer rate: $7.55 per 1,000 gallons
User fee: $3.31 per month

Water and Sewer Rate Study

The 2022 rate study concluded with the recommendation that the Village of Cary implement a 5-year rate plan that includes a combined water and sewer rate increase of 5.8% to 5.9% per year. The current Village ordinance, passed on March 7, 2023, calls for a 5.8% increase in the water, sewer and user rates on the following dates: May 1, 2023, May 1, 2024, May 1, 2025, as well as a 5.9% increase May 1, 2026, and May 1, 2027. Water and sewer rates help pay for the cost of providing service, capital debt payments and aggressive capital investment into infrastructure improvements to the Village utility system.